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Warning
titleJan 16, 2017 Update

ServiceRocket has completed the final phase out of external RB plugins dependency. Please review ServiceRocket Add-on Dependencies.

On this page:

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What's changing

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?

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What's changing?

Starting from Reporting 6.0.0 and Scaffolding 8.0.0, we are reducing the dependencies towards external Randombits libraries. This change, in fact, brings changes to all ServiceRocket add-ons that are utilizing Randombits.

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For a complete comparison, refer to ServiceRocket Add-on Dependencies.

What about other ServiceRocket add-ons?

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The dependency matrix at ServiceRocket Add-on Dependencies provides the full details.

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These third-party add-ons are known to use Randombits libraries and provide integration with Reporting. Please check with the add-on vendors to verify compatibility with Reporting 6.0.0 and Scaffolding 8.0.0.

  • Comala Workflows - Reporting Integration by Integration by Comalatech
  • Viewtracker Add-on by Bitvoodoo
  • Google Apps Connector by M20 Technology (UPDATE: Version 1.1+ is compatible)
  • Metadata Plugin by Andy Plugin by Andy Armstrong

How to upgrade?

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To ensure a smooth upgrade process, you must follow these steps in order:

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  1. Upgrade to Reporting 6.0.0+ and Scaffolding 8.0.0+ (see the steps in How to upgrade? section above)
  2. Remove the (now unused) libraries by referring to the matrix in ServiceRocket Add-on Dependencies
  3. You might need to re-index your instance.

I'm a developer, how to make my add-on compatible?

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Please check out our Developer Guides.