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You can also filter Salesforce comments within Jira.

Adding hashtag filters in Salesforce

  1. In Salesforce, click  > Setup.
    If you are using Salesforce Classic, click Setup located on the upper right pane.
  2. Search for "Package" and go to Installed Packages.
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  3. Look for "Jira Cloud for Salesforce" and click Configure.
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  4.  On the Configuration screen, scroll down to the Comment Configuration section, and click theEdit icon next to Comment Tag Filter.
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  5.  Administrators can enter the hashtags they want to filter comments from Jira.
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    Info

     Tags must be preceded by a "#" and separated by a space. Also, please be aware that hashtags in Salesforce are case sensitive.

Viewing filtered comments in Salesforce

Filtered comments will appear in a Salesforce Case based on what hashtags were configured by the administrator (see above).

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In Jira, to add a hashtag to a Jira Issue comment, simply edit the comment and add the hashtag anywhere in the comment:

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Related information