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See this KB article for a potential issue that can arise if a dedicated integration user is not created.
Guide
- Create a new Jira user (a suggested username would be "SF Integration User").
This Jira user will be used exclusively as an integration user for the Connector. - Go to the Salesforce menu > Settings.
- On the Settings screen, go to the pull-down menu and search for the Jira user you created in Step 1.
- After selecting the Jira user you want as an integration user, click on the Save button that has just appeared on the top-right corner.
Permissions required by the integration user
When creating the integration user, provide it with the following project permissions in Jira:
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Warning |
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If using Jira Service Management, make sure the Integration user has access to the Jira Service Management projects in order for the integration to work. |