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There are two versions of the installation depending on the platform you use:

Version

Steps

Notes

Cloud

  1. Log into your Jira Cloud.
  2. Go to Image Modified > Apps > Find new apps.
  3. Locate Connector for Salesforce & Jira.
  4. Click Free trial to download and install your add-on.
  5. You're all set! Click Close in the Installed and ready to go dialog window.
  6. If you're using Jira Service Management, take note of Working with Jira Service Management projects.
  • Prerequisites
    • You must be:
      • An admin of the Jira Cloud instance.
      • Either a technical contact or billing contact of the Jira Cloud instance. To verify, log in to MyAtlassian
 and
      • and ensure the Jira Cloud instance appears
in
      • on the Licenses page.
Server
  1. Log into your Jira instance as an admin.
  2. Go to Image Modified > Add-ons.
    The Find new add-ons screen displays.
  3. Locate "Connector for Salesforce & Jira" via search.
    The appropriate app version appears in the search results.
  4. Click Free trial to begin a new trial or Buy now to purchase a license for Connector for Salesforce & Jira.
    You will be prompted to log into MyAtlassian. The Salesforce & Jira Server Connector will then begin to download.
  5. Enter your information and click Generate license when redirected to MyAtlassian.

  6. Click Apply license.

Note

For installations related to Salesforce and Jira Service Management, please review Working with Jira Service Management projects once.

  • Prerequisites

    • You must be an admin of the Jira Server instance.
  • Switching Between Atlassian Licenses and ServiceRocket Licenses

    • Switching from a ServiceRocket License to an Atlassian License

      • Go to the top right of the page and click on the cog icon > General configuration
      • In the sidebar, under Composition Tabs for Confluence Server & Data
Center
      • CConnector for Salesforce & Jira enter, click License
 
      • .
      • Click  Uninstall. The ServiceRocket License should now be uninstalled.
      • Now, in the sidebar, under Atlassian Marketplace
 
      • , click  Manage Add-ons
 
      • . (This only applies if Confluence can connect to the Atlassian Marketplace. If your Confluence instance is not able to connect to the Atlassian Marketplace, see the FAQ section below on how to proceed.)
      • Go to
Composition Tabs
      • Connector for
Confluence Server
      • Salesforce &
Data Center
      • Jira and click either Free Trial or  Buy Now .

    • Switching from an Atlassian License to a ServiceRocket License

      • Go to the top right of the page and click on the cog icon > Manage apps.
      • Go to
Composition Tabs
      • Connector for
Confluence Server
      • Salesforce &
Data Center
      • Jira and click on the pencil icon
  next to  Composition Tabs for Confluence Server & Data Center
      • next to the License key.
      • Remove the license and click  Update.
      • In the sidebar, under
 
      • Connector for Salesforce & Jira  Configuration
 
      • , click License.
      • Upload your ServiceRocket License.keyfile by clicking  Choose File.
      • Click  Install.

What's next?

Now that we have the installation on the Jira side taken care of, let's switch over to Salesforce and install the Salesforce Package. Installing the Salesforce Package on your Salesforce will allow the Connector on your Jira instance to interface with Salesforce properly.

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