| templateType | template |
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| templateOption | {"label":"Knowledge Base Template v4 Cloud Migration Ready","value":"975385006","templateType":"template"} |
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| templateTypeOption | {"label":"Confluence template/blueprint","value":"template"} |
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| templateId | 975385006 |
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| excerpt | Summary Certain users cannot see the Configure button under Installed Packages in Salesforce. This means they cannot access the connector's connection settings. Environment Jira Salesforce Diagnostics Steps Cause The user does not have this permission in Salesforce - "Download AppExchange Packages". Workaround Resolution In order to grant this permission: 1. In Salesforce go to Setup → Users → Users. 2. Search for “General User Permissions” and make sure there is a check on Download AppExchange Packages ,. It should look like this: NOTE The user must have a Salesforce license for this option to appear. |
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