The Connector provides a set of URLs that can be used by Salesforce to call on Jira functionality such as creating new issues or viewing related Jira issues from within a Salesforce object page.
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To find the Endpoints for the Salesforce object mapping:
Go to Cog Icon > Add-ons.
In the sidebar, under Cloud Connectors, click Mappings.
Choose the desired Salesforce Object mapping and click Configure.
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At the Configure Mappings screen, you will see the > Endpoints label.
Click on the > Endpoints label to display the Endpoint URLs table.
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You will see something similar to the following image:
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URLs for configuring your Salesforce
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The URLs associated with each action are available on that screen as reference for the Jira administrator to copy and paste into Salesforce during configuration.
| Warning |
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URLs are not editable!These URLs are not editable directly in Jira. They are only made available in the Endpoints table for the Jira admin's reference for use while configuring Salesforce. |
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Below is an example of an Endpoints table from a system with a Jira URL of http://localhost:5130:
Reference | Field Name | Definition |
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1 | Create | URL used to access Jira action to create new issues. |
2 | Fetch | URL used to search for results in Jira. Used to grab related issues of a Salesforce object. |
3 | Pull Update | URL used to get update from Jira Issue especially with the not 1 to 1 relationship |
4 | Synchronize | URL used to sync details in the Salesforce object with the linked Jira issues. |
5 | Create or Update | Similar to #1 except it will provide an option to sync information if there are already some issues linked to the object. If there are not then the behavior is exactly as for #1. |
6 | Link | URL used to link Salesforce Object with Remote Object Link or Multi Remote Object Link field in Jira issue. |
7 | Associate | URL used to associate with more than one Jira issue with synchronize capability |
Full list of Salesforce Objects
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Where do I find the Custom Field ID?
Go to Cog
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Icon > Issues.
In the sidebar, under Fields, click Custom Fields.
Choose your desired custom field, then click on the pull-down menu on the right, and click Configure.
Now look at the address bar at the top.
At the end of the URL, you should see something similar to this:
"customFieldId=xxxx", wherexxxxis your Custom Field ID.