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- Go to the Cog Icon > Add-ons.
In the sidebar, under Cloud Connectors, click on Diagnostics.
Info - The diagnostic tool is only available for the Server offering, specific to Classic Connector for Salesforce & Jira.
- The diagnostic tool tracks the connection between Jira Server to Salesforce cloud connectors.
- A screen will be displayed with two sections:
- The top section displays possible filters for the logs in the bottom;
- The bottom section displays a list of connection events, limited to 100.
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The event list can be filtered by the following fields:
- System type: A drop-down list of the remote systems you your connectors installed for.
- Status: A text field with two possible values: completed or started.
- User: A text field to enter a JIRA user name.
- Remote System: A drop-down list of the connections configured for the connector.
- Timestamp From: A text field for the start time and date to filter the events from, written in the format "
yyyy-MM-dd HH:mm:ss". - Timestamp To: A text field for the end time and date to filter the events to, written in the format "
yyyy-MM-dd HH:mm:ss".
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On the Cloud Diagnostics screen, the ID column displays numbers which that also happen to be hyperlinkshyperlinked.
Clicking these hyperlinks will load the log details for that event.
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