| contentAdfStringified | {"type":"doc","version":1,"content":[{"type":"heading","attrs":{"level":1},"content":[{"text":"Requirements","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"type":"inlineExtension","attrs":{"extensionType":"com.atlassian.confluence.migration","extensionKey":"__confluenceADFMigrationUnsupportedContentInternalExtension__","text":"","parameters":{"cxhtml":"<ac:structured-macro ac:name=\"text-data\" ac:schema-version=\"1\" ac:macro-id=\"6273ec47-4dd2-4b30-84fc-408e68d39e00\"><ac:parameter ac:name=\"name\">page:space > space:name</ac:parameter><ac:parameter ac:name=\"type\">line</ac:parameter><ac:parameter ac:name=\"atlassian-macro-output-type\">INLINE</ac:parameter><ac:rich-text-body><p><br /></p></ac:rich-text-body></ac:structured-macro>","block-inline":true,"nestedContent":{"type":"doc","content":[{"type":"extension","attrs":{"extensionType":"com.atlassian.confluence.macro.core","extensionKey":"text-data","parameters":{"macroParams":{"name":{"value":"page:space > space:name"},"type":{"value":"line"},"atlassian-macro-output-type":{"value":"INLINE"}},"macroMetadata":{"macroId":{"value":"6273ec47-4dd2-4b30-84fc-408e68d39e00"},"schemaVersion":{"value":"1"},"title":"Text Data"}}}}],"version":1}}}}]},{"type":"paragraph","content":[{"text":" is only available for Jira Server. 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Salesforce & Jira Server Connector begins to download.","type":"text"}]},{"type":"paragraph","content":[{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Enter your information and click ","type":"text"},{"text":"Generate license","type":"text","marks":[{"type":"strong"}]},{"text":" when redirected to MyAtlassian.","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Apply license","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"text":"If you're using an older version of UPM, you can copy and paste the license into your Jira instance.","type":"text"}]}]}]},{"type":"paragraph","content":[{"type":"hardBreak"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"ServiceRocket Licensing","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Step 1: Install the 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","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the sidebar, under","type":"text"},{"text":" Cloud Connectors","type":"text","marks":[{"type":"strong"}]},{"text":", click ","type":"text"},{"text":"Licensing","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Under ","type":"text"},{"text":"Actions","type":"text","marks":[{"type":"strong"}]},{"text":", click ","type":"text"},{"text":"Manage","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Uninstall","type":"text","marks":[{"type":"strong"}]},{"text":". The ServiceRocket License should now be uninstalled.","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Now, in the sidebar, under ","type":"text"},{"text":"Atlassian Marketplace","type":"text","marks":[{"type":"strong"}]},{"text":", click ","type":"text"},{"text":"Manage Add-ons","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"text":"(This only applies if Jira can connect to the Atlassian Marketplace. If your Jira instance is not able to connect to the Atlassian Marketplace, see the FAQ section below on how to proceed.)","type":"text"},{"type":"hardBreak"},{"text":" ","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Go to ","type":"text"},{"text":"ServiceRocket ","type":"text","marks":[{"type":"strong"}]},{"text":"Salesforce.com","type":"text","marks":[{"type":"link","attrs":{"href":"http://Salesforce.com"}},{"type":"strong"}]},{"text":" Connector Plugin - Plugin","type":"text","marks":[{"type":"strong"}]},{"text":" and click either ","type":"text"},{"text":"Free Trial","type":"text","marks":[{"type":"strong"}]},{"text":" or ","type":"text"},{"text":"Buy Now","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Switching from an Atlassian license to a ServiceRocket license","type":"text"}]},{"type":"expand","attrs":{"title":""},"content":[{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Go to the ","type":"text"},{"text":"Cog Icon > Add-ons.","type":"text","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"text":" ","type":"text","marks":[{"type":"strong"}]}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Go to ","type":"text"},{"text":"ServiceRocket ","type":"text","marks":[{"type":"strong"}]},{"text":"Salesforce.com","type":"text","marks":[{"type":"link","attrs":{"href":"http://Salesforce.com"}},{"type":"strong"}]},{"text":" Connector Plugin - Plugin","type":"text","marks":[{"type":"strong"}]},{"text":" and click on the ","type":"text"},{"text":"Pencil Icon","type":"text","marks":[{"type":"strong"}]},{"text":" next to ","type":"text"},{"text":"License key","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Remove the license and click ","type":"text"},{"text":"Update","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"In the sidebar, ","type":"text"},{"text":"under","type":"text"},{"text":" Cloud Connectors","type":"text","marks":[{"type":"strong"}]},{"text":", click ","type":"text"},{"text":"Licensing","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Upload your ServiceRocket License ","type":"text"},{"text":".key","type":"text","marks":[{"type":"code"}]},{"text":" file by clicking ","type":"text"},{"text":"Choose File","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Click ","type":"text"},{"text":"Install","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Frequently asked questions","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Why is the Connector installation taking a long time?","type":"text"}]},{"type":"expand","attrs":{"title":""},"content":[{"type":"paragraph","content":[{"text":"This may happen if you have a large instance and may also happen if you are upgrading from a previous version. We advise you to wait it out especially if your instance contains large amounts of data.","type":"text"}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"What does Dual Licensing mean?","type":"text"}]},{"type":"expand","attrs":{"title":""},"content":[{"type":"paragraph","content":[{"text":"This add-on supports Dual Licensing. This means you may choose to use this add-on by purchasing either a ServiceRocket license or an Atlassian Marketplace license.","type":"text"}]},{"type":"paragraph","content":[{"text":"If you have an existing valid ServiceRocket license and want to switch to an Atlassian Marketplace license, you need to uninstall the ServiceRocket license first.","type":"text"}]},{"type":"paragraph","content":[{"text":"Likewise, if you have an Atlassian Marketplace license and want to switch to a ServiceRocket license, you will need to uninstall the Atlassian Marketplace license as well.","type":"text"}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"I have questions about purchasing licenses.","type":"text"}]},{"type":"expand","attrs":{"title":""},"content":[{"type":"paragraph","content":[{"text":"If you have questions about our add-on licenses, consult our","type":"text"},{"text":" ","type":"text"},{"text":"Purchasing FAQ page","type":"text","marks":[{"type":"link","attrs":{"href":"https://atlassian.servicerocket.com/apps-catalog/classic-connector-for-salesforce-jira"}}]},{"text":" ","type":"text"},{"text":".","type":"text"}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"What if the Jira instance can not access the Atlassian marketplace?","type":"text"}]},{"type":"expand","attrs":{"title":""},"content":[{"type":"paragraph","content":[{"text":"MyAtlassian","type":"text","marks":[{"type":"link","attrs":{"href":"https://my.atlassian.com/products/index"}}]},{"text":" is a site to manage your Atlassian-related licensing and orders. If you have a valid license for the designated add-on, the license key would be stored on MyAtlassian.","type":"text"}]},{"type":"paragraph","content":[{"text":"Copy the license key and manually paste the key in the Universal Plugin Manager:","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Go to the ","type":"text"},{"text":"Cog Icon > Add-ons","type":"text","marks":[{"type":"strong"}]},{"text":".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Then, expand the add-on details and paste the license key in the text box.","type":"text"}]}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Before proceeding with the Connector configuration","type":"text"}]},{"type":"paragraph","content":[{"text":"There are several things you should consider when configuring the Connector. We offer 3 different types of functionality for linking Jira with Salesforce and you should consider which one best suits your needs before proceeding.","type":"text"}]},{"type":"paragraph","content":[{"text":"For more information, read ","type":"text"},{"text":"The 3 options of linking Jira to Salesforce","type":"text","marks":[{"type":"link","attrs":{"href":"/wiki/spaces/CFSJ/pages/971576623"}}]},{"text":".","type":"text"}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"What's next?","type":"text"}]},{"type":"paragraph","content":[{"text":"The next step would be:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Adding an Application Link","type":"text","marks":[{"type":"link","attrs":{"href":"/wiki/spaces/CFSJ/pages/971571380"}}]}]}]}]}]} |
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