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Introduction

This page provides information regarding the supported fields for mapping.

Jira

Supported Fields

All supported fields will be available in the Jira Field pull-down menu in the Configure Mapping screen.

All common Salesforce objects are supported, such as:

  • Case
  • Account
  • Contact
  • Opportunity
  • Lead
  • Task
  • User

...and more. In fact, the Salesforce & Jira Server Connector supports almost all standard field and custom field types, except for the ones that are listed below.All supported fields will be available in the Jira Field pull-down menu in the Configure Mapping screen.

Unsupported Fields

  • The following fields and custom fields are NOT supported:
  • Cascading Select List
  • Custom fields that are bundled with other add-ons are unsupported, including add-ons that are developed by Atlassian.


Salesforce

Similar to Jira, the Connector supports all standard field types and most custom field types. No third-party custom fields are supported.

All supported fields will be available in the Remote Field pull-down menu in the Configure Mapping screen.


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Suggestions for Field Mapping Pairing Based on Field Types

Jira FieldSalesforce FieldNote
Component/s (Standard field - Select List (multiple choices))Picklist (Multi-Select)Will work if using a single Picklist but will cause an error if you choose more than one option in Jira
Affects Version/s  (Standard field - Select List (multiple choices))Picklist (Multi-Select)Will work if using a single Picklist but will cause an error if you choose more than one option in Jira
Fix Version/s  (Standard field - Select List (multiple choices))Picklist (Multi-Select)Will work if using a single Picklist but will cause an error if you choose more than one option in Jira
Select List (single choice)Single Picklist 
Select List (multiple choices)Picklist (Multi-Select) 
Date PickerDate 
Date Time PickerDate/Time 
URL FieldURL 
TextTextIncludes a multi-line text field

Remote Object Link

Lookup RelationshipThis is a connector custom field. It should be mapped with an Object Id in the Remote Field pull-down menu



Tip

These suggestions are for bi-directional synchronization.

If using only single direction synchronization, you can map with any field type such as "Text".