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  1. Review the fields and any filter filters, or JQL applied to itthem. In this case, the customer used the following fields and JQL:

    1. Issue Type

    2. Issue Key

    3. Assignee

    4. Some other Custom Fields.

JQL used: Project = REQ AND statusCategory != "Done" and id != "REQ883" AND (labels in ("bp-high", "ProblemStatement") OR component in ("Game)) order by [Projected Into QA Date] ASC

2. Remove order the orders or filters applied to the report, and check for the display of the report. In the case described, the user was altering the display of the report by adding a an “order by” clause in the JQL.

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