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Recalculate the SLA Configuration to make sure ensure the SLA configuration is properly synced correctly according to the SLA definitions.
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2. Go to the “Where is my SLA“ option to know what has caused the SLA panel is does not appearingappear.
Choose “Time to SLA Issue Actions“ from the dots menu.
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Choose “Where is my SLA” and ask the customer to send us the results.
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Check the user permission in the Time to SLA apps permissions and see under the SLA Panel.
Grant the access to the user accordingly.
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4. Look for the configuration settings.
If it is on the Server/Data Center, you can ask for a TTSLA version and a Jira Version (useful helpful in case you need to replicates replicate the issue).
Potential The potential issue of configuration: “No target“ is set on in the goal section.
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5. Ask the customer to send us logs.
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