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SLA Details Report allows you to see all of your detailed issues and SLA information on a single page.

Expand
titleWith SLA Detail Report, you can display:

  • Issue

  • SLA Name

  • SLA Indicator

  • SLA Status

  • Issue Type

  • Summary

  • Priority

  • Reporter

  • Assignee

  • Status

  • Start Time

  • Deadline

  • End Time

  • Working Duration

  • Remaining Duration

  • Paused Duration

To create an SLA Detail Report:

1. Go to SLA Reports.

2. Click Report Type and select SLA Detail Report.

3. Select Filter Type to limit the scope of your issues by utilizing either Project, JQL, or Issue Filters.

Note

When filtering for your report, you cannot use slaFunctions for JQL search. Instead, click the ➕More button to narrow down your SLAs in the report.

4. Select the SLAs you want to generate the report for. Keep in mind that the menu displays all of your SLAs, both enabled and disabled. Leave blank to include them all.

5. Customize the report to your needs by selecting ➕ More, Format, and/or adding Columns.

6. Click Generate to create your SLA Detail Report.

7. Tada! 🎉 Your report should look something like this:

Info

Keep in mind that Deadline means Target Date while Working Duration equals Elapsed Duration.