This article explains how to pass the metadata when a new request comes from a chat widget from an external website.
By default, we have a few fields and values in Chat Information when the chat is initiated below is the screenshot for reference which shows what are all the default values.
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In addition to this If we want to add custom fields or values it’s possible by adding metadata code in the HTML. Below is the code that has to be added.
| Code Block | ||
|---|---|---|
| ||
<html>
<body>
<script src="https://chat-api.spartez-software.com/chat-widget.js" defer></script>
<chat-widget
jira-id="8ad73648-24b8-3d3c-bf91-f75ff508305b"
service-desk-id="1"
primary-color="#2D60D8" text-color="#FFFFFF"
metadata="[
{ name: 'Ext', value: 'Yes', render: true, },
{ name: 'Website', value: 'https://appfire.com', render: true, },
{ name: 'User', value: 'NA', render: false, },
]"
auto-show="true"></chat-widget>
<chat-widget auto-show="false"></chat-widget>
</body>
</html> |
Here metadata should be between <chat-widget> </chat-widget> tags
Here name indicates the field name and value indicates the field value and render indicates to show the field/value or not, render has only two values true/false.
Here is the example of metadata:
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