This article suggests the steps to be followed if there are any is data corruption in dataplaneDataplane's temporary database tables. Usually, users will not be able to run the index in dataplane Dataplane due to data corruption.
\uD83D\uDCD8 Instructions
Please enable Dataplane debug logging. In case of any further issues, this it helps to share logs with arsenale Appfire support.
Disable the Dataplane app by navigating to Manage app apps → Expand Arsenale Dataplane app → Clicking Click Disable button.
Take a full backup of the database.
Drop/remove the following 4 four Dataplane-specific tables in the Jira database:
artcluster
artelection
arthistevent
artidxevent.
These tables are documented here
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. Tables will be recreated automatically once Dataplane is re-enabled.
5. Enable the Dataplane app by navigating to Manage app → Expand Arsenale Dataplane app →
...
Click Enable button.
6. Go to Dataplane Reports → Administration → Configuration, click on Remove Index, if available, and then Build Index.
7. Disable Dataplane debug logging after Dataplane rebuilt its index successfully.
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You need administrator access to do the changes. |