Need help?
We are committed to providing support for our apps at least 8 hours a day, 5 days a weekIf you need assistance resolving any issues, please submit a support request. Our team is always happy to assist. After receiving a support request for our appsJSU for Jira Cloud app, our team aims to respond within 24 hours.
If you need assistance resolving any issues, please submit a support request. Our team is always happy to assist.
, excluding weekends and public holidays. Our support policy is to assist our customers as quickly as possible. We will not be responsible for any delays caused by the customer or reasons beyond our control. Alternatively, you can reach us by email.
Service Level Agreement (SLA)
Our Product Support SLA covers our products only. For details on our Product Support Service Level Agreement ( SLA), refer to the Marketplace Partner Program.
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