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titleAccessing BigTemplate Configuration

Method 1: "." (dot) context

If BigGantt is a Jira add-on, you can use the Jira "." shortcut to access the BigGantt configuration.

  1. Press the "." (dot) key shortcut. Jira to open Operations Dialogue.

  2. Type in "BigTemplate" to narrow down results:

  3. Click on "BigTemplate configuration" to go directly to app settings in Jira.

Method 2: Jira administration drop-down

  1. Click the Jira cog at the top right and select "Manage apps" from the list:

  2. Select "BigTemplate configuration on the left:


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This section allows you to perform basic troubleshooting actions or (whenever required) extract information that you can later send to the Support Team. 

If you've encountered any issues with the App and the problem persists after updating to the latest version, please contact our Support Team via our ServiceDesk, providing as many details describing the error as possible.

Please remember that the more details we have on the issue, the higher the chance that we will be able to help you resolve it in the first reply. We are always more than happy to receive screenshots showing the problem, preferably with highlighted areas where the problem occurs.

Along with the above, we need you to send us information on the version of Jira you are currently using, the version of our application (if you are not using the latest release) as well as the Fine-grained Log.

Feature

Description

Detailed logging

Three logging levels specify the amount of information that will be stored in our application's logs:

      • Warnings

      • Information and warnings

      • Fine-grained

Any information logged here may be crucial when investigating App's errors. Therefore when reproducing an error, always set it to a "Fine-grained" level.

Support data

Send logs to our Support Team directly using the app or via our ServiceDesk.

Logs button on App screens

Enable/disable the send and download logs button on error notifications.

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Feature

Description

Re-install pdf export

Use in case of export library installation failure.

Test export

Run a test export.

Export diagnostic

Run a check to see if everything is properly set up for BigTemplate:

Failures are marked with a red "X":

Export Technical info to PDF 

The file contains contents of the "Technical Info" tab of BigTemplate configuration. 

Export installation data

Download a zip package with BT configuration.

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