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Find help using Integrity Check for Jira
This document informs you about the different channels to get help with Integrity Check-related questions, requests, and issues.
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Where to start
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If you encounter any problems using or setting up Integrity Check for Jira, please let us know - — we're here to help!
First, look for information in the Integrity Check User’s Guide.
If you need assistance, please raise a support request at our Support Portal.
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request
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at our Support Portal
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Raise a support request
You can To raise a support request as described below:
To raise a support request via the internet
Please visit Botron’s Visit Appfire’s Support Portal and raise a support request.
Please provide Provide as much information as possible, and add screenshots if there’s an error in Jira’s UI , including any error messages that are appearing on the console or in the logs. Please also mention the or in the browser console. Also specify the browser, operating system, database and version of Jira you are using.
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your Integrity Check app.
Create a
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Support Zip
When filing an issue you may want , you’ll need to create, save, and attach a Support Zip ( which contains information about your Jira system) and attach it to the issue. This will assist help our support engineers in troubleshooting troubleshoot the issue.
To create a Support Zip:
Log in as a user with the Jira System AdministratorsAdministrator global permission.
Navigating Navigate to the Atlassian Tools Support Page.
Keyboard shortcut: g + g + type support tools.Click Support Zip. The Support Zip page will be displayed and a new page will open up.
Leaving all the boxes ticked, click the Create button at the bottom of the screen.
You can now go to your issue and attach the
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support zip.