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Problem

You want to assign new issues to the user with the least number of tasks to balance the workload across the team.

Solution

Add a SIL post function

1. Create a draft workflow.

2. Go to the Create transition.

3. On the Post Functions tab, select the Add checkbox.

4. Select (k) SIL Post-function and click Add.

For more information on configuring workflows, go to the Atlassian documentation.

Write the code

After the you’ve added the post function, the user interface is displayed.

Enter a name for your program. This is used in the name of the file where the program is saved. For more examples, go to Writing Conditions Validators and Post Functions.

To assign an issue while also maintaining the user load, enter the following code.

string[] prjMembers = projectMembers(project);
string minUser;
number minIssues = -1;
number issuesNumber = -1;
string query = "project = " + project + " AND status in ('Open', 'In Progress', 'Reopened') AND assignee = ";
string jql;
 
for (string user in prjMembers) {
  jql = query + user;
  issuesNumber = arraySize(selectIssues(jql));
  if ((minIssues == -1) || (issuesNumber < minIssues)) {
    minIssues = issuesNumber;
    minUser = user;
  }
}
 
assignee = minUser;

Click Add.

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Test the code

Next, activate Publish your draft workflow by publishing to activate it.

To test the post function, create a new issue. Fill Complete the required fields and click "Create" button. The issue will be is assigned to the user with the least smallest number of tasks.

Example)

Assign an issue randomly to project users (example)

Recently we encountered one case where we needed the issue to be assigned randomly to This is an example of how you can randomly assign an issue to project users.

For assigning To assign the issue randomly, you should enter the following code and make sure to use the random function and write the following code:.

string[] prjMembers = projectMembers(project);
number n = arraySize(prjMembers);
 
if (n > 0) {
 assignee = arrayGetElement(prjMembers, random(n));
} else {
 assignee = projectPM(project);
}