This article explains how to rename an unlocked custom field using the Power Admin app.
\uD83D\uDCD8 Problem Statement
Even though you unlocked the “Ranking”(used as an example) custom field from the database, you will not be able to rename the same field in Power Admin as it still shows as ‘Locked’.
Error screenshots
The custom field page is showing shows that the Rank custom field is unlocked from the database.
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The Power Admin page is showing shows the same Rank custom field as locked.
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Environment
Component | Server |
|---|---|
Application | Power Admin |
Database Type | N/A |
Cause
The KB article https://confluence.atlassian.com/jirakb/unlock-a-locked-jira-software-custom-field-779158866.html used to ‘unlock’ the fields suggests changing the managed field in the managedconfigurationitem table from ‘true’ to ‘false’ for the field that you want needs to unlockbe unlocked. However, some applications (including Power Admin) still treat the field as locked since they use the actual access_level specified in another field in the same table.
Solution
To unlock the field for changing to change with Power Admin you can , follow the same steps specified in the KB article (https://confluence.atlassian.com/jirakb/unlock-a-locked-jira-software-custom-field-779158866.html ) but also should and change the value of the access_level field to ‘ADMIN’.
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