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This page provides general troubleshooting tips for the JSU app. If you encounter problems using a particular module, please refer to the documentation or search our knowledge base. We recommend that you test your workflows in a test project or separate test instance before committing your rules in production.
If you have read our documentation, analyzed your log files, and tried different configurations, yet continue to have issues, get in touch with our Support team.
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In rare cases, we have had reports that users received a 404 error message in the browser, for example when navigating to JSU General Configuration. Checking . Check the log file there have been for messages similar to the following:
| Code Block |
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Error creating bean with name 'com.googlecode.jsu.actions.ConfigurationAction': Unsatisfied dependency expressed through constructor argument with index 0 of type |
This issue was because of due to a conflict with another add-on. We resolved this issue in JSU version 2.5.2. We recommend updating to the latest version of JSU.
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To enable JSU debug messages:
Temporarily (until the next Jira restart):
Log in as a Jira administrator and go to System > Troubleshooting and Support > Logging & Profiling.
Locate and select Configure logging level for another package.
Enter:
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