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This page provides general troubleshooting tips for the JSU app. If you encounter problems using a particular module, please refer to the documentation or search our knowledge base. We recommend you test your workflows in a test project or separate test instance before committing your rules in production.
If you have read our documentation, analyzed your log files, and tried different configurations, yet continue to have issues, get in touch with our Support team.
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We recommend checking the following:
Manage add-ons: is the JSU app enabledJSU enabled, and all modules enabled?
Check your log files, serious problems usually leave a stacktrace. Do you see a reference to a class
com.googlecode.jsu.*(to determine which module cannot be loaded)?Re-install the app
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Bean dependency problems with messages in the log file
In rare cases, we have had reports that users received a 404 error message in the browser. Check the log file for messages similar to the following:
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