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We do our best effort to reply to each request in the shortest time reasonably possible. We provide support in accordance with this SLA but cannot be held responsible for delays caused by Client or for reasons outside of our control. Support for the Data Center clients is prioritized so that we ensure quick response time and fast solution finding for such clients.
Types of app support
- Standard Support - Free - app functionality, billing, installation, configuration support
- Advanced Support - Paid - Priority processing, implementation consultations, script consultations
- Engagement - Sales Channel - We'll implement your hardest use cases for you!
- Support Response Service Level Agreements#Atlassian Atlassian Community - Free - Best effort to address the question
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