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HTML is supported in the survey form so you can get creative there. And we're considering to add more features. Let us know at products@cprimeproducts@anovaapps.com if you have an idea or request.
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- This survey is not yet active. You can activate it in the list of surveys for the project.
The survey recipient is set to Assignee but the ticket is unassigned.
- The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point that you define in the Conditions tab of the survey.
- The 'Send survey once per ticket' option is selected instead of 'Send surveys for all tickets' under Additional conditions in the Conditions tab.
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Feature | Server/DC | Cloud | Note |
|---|---|---|---|
Permissions to view survey reports, feedback and rating |  | | |
| 1 Click Survey | |  | Scheduled |
| Surveys recipients: Single user, User group, Multi User Picker CF, Custom | | * | In Jira cloud assignee, reporter, custom user, custom group are available |
| Survey Email can include weblink or rating form | | | |
| Work with rating or 'yes/no' option | | | |
| Rating Elements: numbers or stars | | | Scheduled |
| Custom Rates count (0-10) | | | Scheduled |
| Ask users for a comment | | | |
| Thank you message | | | |
| URL for expired surveys | | | Scheduled |
| Different types of questions, option 'Required question' | | | |
| Preview | | | Scheduled |
| Test survey | | | Scheduled |
| Trigger Point (status change, JQL match, manually) | | | |
| Trigger a SIL script | | | Scheduled |
| Frequency sent survey | | | |
| | HTML is supported in the survey form | |
| Custom Table Report | | | |
Survey Dashboard | | | Scheduled |
Survey information in the ticket | | | |
| Export Survey results (CSV, PDF, XLSX) | | * | in Cloud - only CSV |
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Yes, let's talk! We'd be happy to help. You can always reach us at products@cprimeproducts@anovaapps.com, and we'll get you covered.