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While cPrime aims to respond to requests in a timely matter, requests for licensed commercial plugins (Commercial Support) take advantage over free plugins or trial licenses (Free Support). For information about support contact methods and hours of availability, please visit /wiki/spaces/CADS/pages/20384877. The table below shows SLAs for cPrime's Time to First Response. The amount of time needed to provide a fix is variable based on the nature of the event. |
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