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1. This survey is not yet active. You can activate it in the list of surveys for the project.

2. The survey recipient is set to Assignee but the ticket is unassigned.

3. The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point that you define in the Conditions tab of the survey. 
4. The 'Send survey once per ticket' option is selected instead of 'Send surveys for all tickets' under Additional conditions in the Conditions tab.
   
   

Can I expect that the Cloud version has the same functionality as the Server version?

We're working hard to ensure the most similar functionality in Cloud as you're used to seeing in Server. But it may not be totally the same due to different architecture between Server and Cloud Jira versions.

Feature	Server/DC	Cloud	Note
Permissions to view survey reports, feedback and rating
1 Click Survey			Scheduled
Surveys recipients: Single user, User group, Multi User Picker CF, Custom		*	In Jira cloud assignee, reporter, custom user, custom group are available
Survey Email can include weblink or rating form
Work with rating or 'yes/no' option
Rating Elements: numbers or stars			Scheduled
Custom Rates count (0-10)			Scheduled
Ask users for a comment
Thank you message
URL for expired surveys			Scheduled
Different types of questions, option 'Required question'
Preview			Scheduled
Test survey			Scheduled
Trigger Point (status change, JQL match, manually)
Trigger a SIL script			Scheduled
Frequency sent survey
Branding your surveys (email, form, background)			HTML is supported in the survey form
Custom Table Report
Survey Dashboard			Scheduled
Survey information in the ticket
Export Survey results (CSV, PDF, XLSX)		*	in Cloud - only CSV

I have another question, where do I get help?

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