Page Comparison

...

1. This survey is not yet active. You can activate it in the list of surveys for the project.

2. The survey recipient is set to Assignee but the ticket is unassigned

   .User to whom the survey should be sent opted to not share their email. Due to privacy considerations we cannot and will not send emails to people without their consent. But usually this is not an issue as Jira Admin makes the proper configurations. Check if your email settings are set as Visible to anyone
   Image Removed NoteThere is no possibility to send Surveys to external customers for now (External customers - users who only have access to your JSD portal, but not to your Jira). Currently we're looking for workarounds to not compromise the security

   .

3. You don't provide necessary permissions to share the email on the agents or customers.
4. The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point that you define in the Conditions tab of the survey. 
5. The 'Send survey once per ticket' option is selected instead of 'Send surveys for all tickets' under Additional conditions in the Conditions tab.
   
   Image Added

I have another question, where do I get help?

...