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This section provides information on how to install and configure Surveys for Jira:
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Sending emails
Sending emails works in a different way in Jira cloud than on Jira server / Data Center. In Jira cloud you do not need to set up any SMTP server, as our own mail server will be used for that.
Access to user emails
The only thing you might need to check is whether users in your Jira accepted that their email addresses can be used. Due to privacy considerations, using someone's email cannot be forced onto a person, so without the person's consent no emails will be sent even if a ticket matches the trigger conditions for a survey to be sent. You can check Jira cloud documentation for more details on this.
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These are all considerations. In the future we plan to add more configuration options for the app and we'll capture the changes here. If you have an idea or a feature request - we'd love to hear from you at products@cprime.com.