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- This survey is not yet active. You can activate it in the list of surveys for the project.
- The survey recipient is set to Assignee but the ticket is unassigned.
- User to whom the survey should be sent opted to not share their email. Due to privacy considerations we cannot and will not send emails to people without their consent. But usually this is not an issue as Jira Admin makes the proper configurations. Check if your email settings are set as Visible to anyone
- You don't provide necessary permissions to share the email on the agents or customers.
- The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point that you define in the Conditions tab of the survey.
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