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Issue History Collector

Issue History Collector is a Service Desk app that provides an ability to show issue duration by assignees and/or statuses.

Features

Statistics tabs to monitor and track issues over different statuses and users.

Monitor issue duration in real time

Two issue tabs with real time statistics by assignees and/or statuses. Easy to track how long the issue was worked on in terms of users or statuses.

View total time in the specified statuses

Calculated custom field

to show

shows how long

a problem was

an issue has been in a particular status.

  • Project reports to see issues progress.

    • Main use cases

  • Display all changes to the due date field in an issue in one place for easy use.
  • Track the amount of time the issue date was shifted from due date.
  • Comment on each change to better track issue progress.
    • Follow up the percentages of the overall time that an issue was with the user or in a particular status. Select specific reporting time periods and status

    There is an option to highlight the time if it exceeds specified threshold.

    Reports by issues history statistics

    Project reports enable you to keep track on status duration by user or time spent by user to complete a business process.



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    titleABOUT CPRIME PRODUCTS

    We have and can build custom solutions to enhance the products you are currently using. Whether it’s a Portfolio enhancement, custom modules or interfaces, or custom scripts that execute upon a screen/status transition we have experience and the expertise to deliver a valuable solution for you. Please visit cPrime.comfor more information.


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    titleChild Pages

    Child pages (Children Display)


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    titleExternal Links



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    titleContact Us

    You can visit our Service Desk to request support, report a bug, or suggest a feature.

    If you have any additional questions, contact the cPrime Products team at products@cprime.com.

    Be sure to visit our Welcome page to get more information about other contact methods and hours of availability, SLAs, EULA and more.