Summary
This is simple service desk app that provides an ability to show issues duration by assignees and/or statuses.
Features
This app allows to show the duration a particular issue was in a particular status with a particular user. In effect, this allows to see how much time a user spent on a particular issue, e.g. how long John Doe had such and such issue in testing. The other option is to look at a particular issue and which users and worked on it and for how long.
- Monitoring and tracking issue over different statuses and amount of time spent by users to complete a particular step of a business process. This functionality is available as additional tabs on the issueview issue view page. Jira admin can hide or show them on selected projects.
- Calculated custom field that shows how long has a particular problem been in a particular status. There is also an option to highlight the time if it exceeds specified threshold.
- Reports allowing to see "status duration" by user or time spent by user to complete a business process. There are also pie chart reports by "status duration" or "user time", i.e. percentages of the overall time that an issue was with the user or in a particular status. These reports allow to select specific reporting time periods and status.
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