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This page is generated based on Plugin XML descriptor, so we have no power to change the way it is rendered. Very likely, this is an Atlassian's bug and currently we are looking for workarounds.

(Cloud version) Can I see ticket age on the ticket without having to click on the glance (panel)?

Yes.

According to Atlassian there are two options for Total Time in Status panel  glance display when you open a ticket:

  1. New display hides the panelglance, and you need to click on it to see the results as shown on the examples below.






  2. Old display makes the panel glance visible immediately. To enable this view, add ?oldIssueView=true to your URL. As a result, you will see the information on the ticket age without any additional clicks.


In Jira Software and Jira Core, you can define the way you want to display the panel glance in your profile settings:

  1. Go to Your profile and settings and select Personal settings.
  2. Toggle the switch for the New Jira issue view.

     

The selected display will be applied to all tickets that you view in Jira.