Use the plugin Configuration page to set up plugin wide settings. To access this page, go to Jira Administration > Apps > Issue History Collector, and click Configuration.
In a Jira ticket you have the Total Time in Status panel glance showing you the ticket duration. Here you can configure this panel glance and specify the SLA for your tickets. Stay tuned as we will be adding more settings to the plugin soon!
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As a result, the Total Time in Status will not be calculated for off hours that you specify, so you will get correct metrics for the actual ticket age.
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