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Currently, Lucene-based Jira search works through indexes which are updated when the Issue is edited. This facilitates and speeds up the search.
The plugin SLA field is a calculable custom field that changes its value every millisecond. We get the value of this field only at the moment when it is addressed or displayed / modified. If the Issue has not been accessed or edited for a while, the index value in Lucene will 'remember' only its last state which can be a years ago, which cannot be considered a reliable result in the search.
Known limitation starting with Jira 8.8.0 version?
There is an UI bug at Report Configuration pages, we can not affect. This is valid for both reports.
This page is generated based on Plugin XML descriptor, so we have no power to change the way it is rendered. Very likely, this is an Atlassian's bug and currently we are looking for workarounds.
(Cloud version) Can I see ticket age on the ticket without having to click on the panel?
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- New display hides the panel, and you need to click on it to see the results as shown on the examples below.
- Old display makes the panel visible immediately. To enable this view, add ?oldIssueView=true to your URL. As a result, you will see the information on the ticket age without any additional clicks.
In Jira Software and Jira Core, you can define the way you want to display the panel in your profile settings:
- Go to Your profile and settings and select Personal settings.
- Toggle the switch for the New Jira issue view.
The selected display will be applied to all tickets that you view in Jira.