Issue History Collector
Issue History Collector is a Service a Service Desk app that provides an ability to show issue showing ticket duration by assignees and / or statuses.
Monitor issue duration in real time
Two issue Leverage tabs with real time statistics by assignees and / or statuses . Easy to and easily track how long the issue was worked on in terms of users or statuseswas in a certain status and who was working on it.
View total time in the specified statuses
Calculated custom field shows how long an issue has been in a particular status. There is an option Yu can also opt to highlight the time if it exceeds a specified threshold (SLA management).
Reporting on issue history statistics
Project Use special project reports enable you to keep track on status duration by user or time spent by user to complete a business processto monitor statistics by users and time spent on tickets.
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We have and can build custom solutions to enhance the products you are currently using. Whether it’s a Portfolio enhancement, custom modules or interfaces, or custom scripts that execute upon a screen/status transition we have experience and the expertise to deliver a valuable solution for you. Please visit cPrime.comfor more information. |
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You can visit our Service Desk to request support, report a bug, or suggest a feature. If you have any additional questions, contact the cPrime Products team at products@cprime.com. Be sure to visit our Welcome page to get more information about other contact methods and hours of availability, SLAs, EULA and more. |