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What is the limit of

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It's unlimited. We have tested up to 10K+ surveys per project and it worked.

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questions in the

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survey?

It's unlimited too.  Some of our customers are using surveys with 50+ questions without any issues, and this is not the limit.

Can we brand our survey?

Yes! You can add your company logo, theme, add colors – Surveys for Jira support HTML and CSS formattingThere can be up to 50 questions per survey and up to 2500 characters per answer.

Can I brand my surveys?

HTML is supported in the survey form so you can get creative there. And we're considering to add more features. Let us know at products@cprime.com if you have an idea or request.

Can I export survey results?

Yes. Data tables support export formats to CSV, PDF, XLSX, data copy and table printing.

Do the surveys support skipping logic?

Yes, skipping logic is supported. You can use JQL filter for filtering the issues for which the survey will be triggered or select a frequency percentage configuration using which you can choose how often the survey should be triggered. For instance, you can send surveys for issues with "High" priority onlyNot yet but we have this planned. Stay tuned!

Can I see survey information on the ticket without having to click on the panel?

Yep. According to Atlassian there are two options for the panel in the ticket glance display when you open a ticket:

1. New display hides the panel, and you need to click on it to see the results.
2. Old display makes the panel visible immediately. To enable this view, add ?oldIssueView=true to your URL. As a result, you will see the information on the ticket age without any additional clicks.

I have created a survey using your plugin, why does the survey not send?

There could be a few possible reasons for this:

• You have not selected this project for the survey
• The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point. 
  For example, trigger stage is set to Resolved but your ticket is still at Waiting for Support status.
• You have set the mail frequency to less than 100%. In this case a counter will send surveys for only a certain percentage of the tickets.
  When testing the survey we recommend setting the frequency to 100% so that you can effectively test the sending functionality.

I got my survey to send successfully but the email is not displaying the rating selection form

This has been documented by some other survey companies as well. Sometimes your email client of choice might not render the form correctly. Please try another email client. If the issue persists please use our Custom Survey function so that the emailed survey includes a link to your customized HTML survey.

See here for further details on the rendering issue: 

• https://www.campaignmonitor.com/blog/post/2435/how-forms-perform-in-html-emai/
• http://www.sitepoint.com/forms-in-email/

After I upgraded to 3.0 version, I don't see all survey reports that were available in the previous version

The surveys are not deleted, reduced number of report entries is caused by the change of the report model starting from version 3.0. We had to change the report model as the old one blocked further development. The new report model enables us to further improve the report functionality in the direction we have planned.

Unfortunately the data migration of all entries from the old model to the new one was not possible because required information for a new model was missing in some old entries and was not possible to collect. Thus, during data migration we had to invalidate report entries which did not have linked date report entry with it and which were linked to the issue that had no assignee or reporter. 

The old data is still there and you can see and use old report entries if you install the previous version of the Surveys for Jira.

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• This survey is not yet active. You can activate it in the list of surveys for the project.
• The survey recipient is set to Assignee but the ticket is unassigned.
• User to whom the survey should be sent opted to not share their email. Due to privacy considerations we cannot and will not send emails to people without their consent. But usually this is not an issue as Jira Admin makes the proper configurations.
• The ticket that you used to test the email survey did not progress to the stage selected for the survey trigger point that you define in the Conditions tab of the survey. 

I have another question, where do I get help?

Yes, let's talk! We'd be happy to help. You can always reach us at products@cprime.com, and we'll get you covered.