This section provides information on how to configure Surveys for Jira cloud:
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Sending emails
Sending emails works in a different way in Jira cloud than on Jira server / Data Center. In Jira cloud you do not need to set up any SMTP server, as our own mail server will be used for that.
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By default, emails are sent out from our server. No actions are required from your side. In this case, emails will be sent from the address: jirasurveys@surveys.cprime.io.
If you want, you are able to configure your own SMTP server.
To do this, perform the following steps:
Log in as a user with the Administrators' permission.
In a Jira project, go to the project settings.
- On the left panel, click Project SMTP Configuration and enable Custom configuration.
- Fill out the fields.
- Check and save your settings.
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The SMTP server configuration is automatically applied to all your Surveys within Jira Cloud instance. It's impossible to use different SMTP settings for each project. |
Access to user emails
The only thing you might need to check is whether users in your Jira accepted that their email addresses can be used. Due to privacy considerations, using someone's email cannot be forced onto a person, so without the person's consent no emails will be sent even if a ticket matches the trigger conditions for a survey to be sent. You can check Jira cloud documentation for more details on this.
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