Issue History Collector
Issue History Collector is a Service Desk app showing ticket duration by assignees and / or statuses.
Monitor issue duration in real time
Leverage tabs with real time statistics by assignees and / or statuses and easily track how long the issue was in a certain status and who was working on it.
View total time in the specified statuses
Calculated custom field shows how long an issue has been in a particular status. You can also opt to highlight the time if it exceeds a specified threshold (SLA management).
Reporting on issue history statistics
Use special project reports to monitor statistics by users and time spent on tickets.
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We have and can build custom solutions to enhance the products you are currently using. Whether it’s a Portfolio enhancement, custom modules or interfaces, or custom scripts that execute upon a screen/status transition we have experience and the expertise to deliver a valuable solution for you. Please visit Cprime.comfor more information. |
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You can visit our Service Desk to request support, report a bug, or suggest a feature. If you have any additional questions, contact the Cprime Products team at products@cprime.com. Be sure to visit our Welcome page to get more information about other contact methods and hours of availability, SLAs, EULA and more. |