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Electronic Signature Fields app contains the following custom fields for signing tickets:

• Logged User Validator Field - validates username and password of a system user according to Title 21 CFR 11.
• User Validator Field - validates password of a currently logged in user according to Title 21 CFR 11.

Adding electronic signature fields to the issue

To configure the  User Validator or Logged User Validator field, perform the following steps:

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As a result, you will have the electronic signature field on the selected screens, and users will have to enter valid credentials when editing tickets.

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Requiring electronic signatures on ticket transition

When you add the electronic signature fields, the credentials are required when a user attempts to edit the ticket. In addition to this you can also require users to enter credentials when they move tickets from the "In progress" to "Done" status.

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Requiring electronic signatures on bulk transitioning

In addition, you can also require users to enter credentials when they move several tickets at the same time (bulk operation) from  In progress to Done status.

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Now users will be required to enter credentials in the Electronic Signature field when moving tickets from In Progress to Done status.

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Requiring electronic signatures on tickets creation in Jira Service Desk

To add the User Validator or Logged User Validator field to your Jira Service Desk project, perform the following steps:

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Locking signatures after a number of failed login attempts

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That's it. Electronic Signature field will now be validated according to selected settings.

See also

ESF - Using Electronic Signature Fields