Summary
Issue History Collector is a Service Desk app that provides an ability to show issue duration by assignees and/or statuses.
Features
This app allows you to show issue duration in a particular status assigned to a user. In effect, this allows you to see how much time a user spent on a particular issue, for instance how long John Doe had certain issue in testing or in development. Another option is to look at a particular issue: what users and how long they worked for it.
- Monitoring and tracking issue over different statuses and amount of time spent by users to complete a particular step of a business process. This functionality is available as additional tabs on the issue view page. Jira admin can hide or show them on selected projects.
- Calculated custom field that shows how long has a particular problem been in a particular status. There is also an option to highlight the time if it exceeds specified threshold.
- Reports allowing to see "status duration" by user or time spent by user to complete a business process. There are also pie chart reports by "status duration" or "user time", for instance percentages of the overall time that an issue was with the user or in a particular status. These reports allow to select specific reporting time periods and status.
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The You can download old documentation (for version 3.0) can be downloaded from here. |