Summary
This is simple service desk app that provides an ability to show issues duration by assignees and/or statuses.
Features
This app allows you to show the issue duration a particular issue was in a particular status with assigned to a particular user. In effect, this allows you to see how much time a user spent on a particular issue, e.g. for instance how long John Doe had such and such certain issue in testing or in development. The other Another option is to look at a particular issue and which : what users and how long they worked on for it and for how long.
- Monitoring and tracking issue over different statuses and amount of time spent by users to complete a particular step of a business process. This functionality is available as additional tabs on the issue view page. Jira admin can hide or show them on selected projects.
- Calculated custom field that shows how long has a particular problem been in a particular status. There is also an option to highlight the time if it exceeds specified threshold.
- Reports allowing to see "status duration" by user or time spent by user to complete a business process. There are also pie chart reports by "status duration" or "user time", i.e. for instance percentages of the overall time that an issue was with the user or in a particular status. These reports allow to select specific reporting time periods and status.
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