| Auibuttongroup |
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| id | k6bthk4se78 |
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| title | TTS |
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| alignment | left |
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| Auibutton |
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| color | #F4F5F6 |
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| id | kbhpwmk8by |
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| type | standard |
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| title | Server |
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| url | https://appfire.atlassian.net/wiki/spaces/TTS/pages/43843852/How+to+Create+an+SLA |
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| target | false |
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| Auibutton |
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| color | #0052CC |
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| id | n4771dp9fqi |
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| type | standard |
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| title | Cloud |
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| url | https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35651698/How+to+Create+an+SLA |
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| Anchor |
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| critical-zone |
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| critical-zone |
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7. The Critical Zone – This is a parameter that you can set to signal when an SLA has reached what you would describe as a critical status. When an SLA enters this zone, the SLA Panel’s color will change from
blue to
orange. (
Learn more about the SLA Panel here.)
...
Display linked issues' SLAs – If you choose this option, you’ll be able to display the SLAs of all linked issues related to the link types selected in the issue, which means you need to create another SLA definition for the project. Here choose inward link types (i.e., blocked by, cloned by, etc.) for the linked issue.
| Info |
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To better understand how this function works, let’s explore an example: Assume there are two issues: Issue 1 in "Project 1" and Issue 2 in "Project 2". The link created between these issues is as follows: "Issue 1 blocked by Issue 2" hence "Issue 2 blocks Issue 1 ". The SLA configuration only has "Project 1" defined for the SLA scope Projects and is configured to display Linked Issues Blocks. With this configuration, the expectation is that you should be able to see the SLA of the linked issue "Issue 1" on "Issue 2". |
| Anchor |
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| target-date-custom-field |
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| target-date-custom-field |
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9. Target Date Custom Field – Check this box to add the Target Date custom field to the screens where you'd like to see the SLA target date information. Only date and time custom fields can be selected as the target date, which is why the drop-down menu only includes such custom fields.
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