| Auibuttongroup |
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| id | k6bthk4se78 |
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| title | TTS |
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| alignment | left |
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| color | #F4F5F6 |
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| id | kbhpwmk8by |
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| type | standard |
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| title | Server |
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| url | https://appfire.atlassian.net/wiki/spaces/TTS/pages/43843852/How+to+Create+an+SLA |
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| target | false |
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| color | #0052CC |
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| id | n4771dp9fqi |
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| type | standard |
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| title | Cloud |
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| url | https://appfire.atlassian.net/wiki/spaces/TTSC/pages/35651698/How+to+Create+an+SLA |
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| critical-zone |
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| critical-zone |
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7. The Critical Zone – This is a parameter that you can set to signal when an SLA has reached what you would describe as a critical status. When an SLA enters this zone, the SLA Panel’s color will change from
blue to
orange. (
Learn more about the SLA Panel here.)
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| display-linked-issues |
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| display-linked-issues |
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8. Display SLA on Linked Issues – You can
add link types to see the SLAs of linked issuesselect whether to display this SLA in linked issues and specify which link types it’ll be displayed in. When you link two issues, you’ll be able to see the SLA Panel on both of them.
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To better understand how this function works, let’s explore an example:
Assume there are two issues: Issue 1 in "Project 1" and Issue 2 in "Project 2". The link created between these issues is as follows:
"Issue 1 blocked by Issue 2" hence "Issue 2 blocks Issue 1 ". The SLA configuration only has "Project 1" defined for the SLA scope Projects and is configured to display Linked Issues Blocks.
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Share this SLA on linked issues – This option will share this SLA configuration with its linked issues. Whether or not there is a defined SLA in the linked issue, this SLA will be displayed in its SLA panel.
Display linked issues' SLAs – If you choose this option, you’ll be able to display the SLAs of all linked issues related to the link types selected in the issue, which means you need to create another SLA definition for the project. Here choose inward link types (i.e., blocked by, cloned by, etc.) for the linked issue.
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9. Target Date Custom Field – Check this box to add the Target Date custom field to the screens where you'd like to see the SLA target date information. Only date and time custom fields can be selected as the target date, which is why the drop-down menu only includes such custom fields.
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