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4. Select the SLAs you want to generate the report for. Keep in mind that the menu displays all of your SLAs, both enabled and disabled. Leave it blank to include them all.
5. Customize the report to your needs by selecting clicking ➕ More, Format, and/or adding Columns.
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6 to add filters.
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6. Use the SLA Columns and Issue Columns dropdowns to add or remove columns from your report.
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7. Click Generate to create your SLA Detail Report.
7. Tada! 🎉 Your report should look something like this:
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