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From your service project, go to a queue that shows all the requests you’d like to comment on.
Click the box beside each request you’d like to comment on.
Click Comment in the action bar.
Click Insert template to open a dropdown and search your template or select your favorite one from the quick toolbar.
Click Comment to post your comment to the requests.
You can also use the Canned Responses app to perform bulk Transition action on Jira Service Management queues.
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Please note there are limitations due to Jira Cloud restrictions: Automated Actions You must use the Canned Responses extension for Chrome, Edge andFirefox browsers. Automated actions added to the template cannot be run while inserting templates this way. Only plain text can be added to the comments, and attachments cannot be added to multiple requests this way. As mentioned above, only the following dynamic variables are supported in this view: $currentUserName$, $currentUserAccountId$, $currentUserFirstName$, $time$, $timezoneName$, $timeUTCOffset$, $date$ Only plain text can be added to the comments, and attachments cannot be added to multiple requests this way. You must use the Canned Responses extension for Chrome, Edge andFirefox browsers.
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