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After installing Time to SLA and defining your SLAs, the plugin will start calculating when issues change. However, you may also want to see the SLA history on your existing issues, in which case the SLA recalculation tool will be useful.
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SLA Recalculation – Click to access the recalculation page.
JQL – Type JQL for the issues that you want to recalculate SLA data for.
SLA(s) – Select which SLAs to recalculate data for. Leave it empty to recalculate them all.
Recalculation Concurrency – Here you can set the level that will determine how many threads will execute the SLA recalculation. We recommend 5.
Exclude Finished SLAs – Tick this box to exclude completed SLAs from the recalculation.
Recalculate – Click to start the recalculation.
Generation Requests – This table shows the progress and status of the recalculation and serves as a recalculation history.
🚀 Next Steps
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