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Go to SLAs, and click Add New SLA Definition.
Scroll to the Pause section, and click the Add one now button.
Select Status is any of selected status(es)..., and click the drop-down menu to see all possible field values.
Click the status that the SLA requires in order to pause.
Click Confirm, and the selected condition(s) will now appear in the box.
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Go to SLAs, and click Add New SLA Definition.
Scroll to the Pause section, and click the Add one now button.
Select Field value satisfies a condition..., and click the drop-down menu to see all possible field values.
Click the status that the SLA requires in order to pause.
Click Confirm, and the selected condition will now appear in the box.
🔁 Recap
We just learned how you can pause an SLA, which concludes the Creating SLA Conditions chapter. Let’s do a quick recap of some of the most important points:
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