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Dynamic Variables variables rely on Jira REST APIs to retrieve custom field values, which means that they can only retrieve values from saved fields. Therefore, if your field is empty and you populate it during transition, Dynamic Variables dynamic variables cannot retrieve the value on the fly on the same screen.

As long as the fields have been filled in the regular issue view or during the previous transition, and the field is not empty during the transition, Dynamic Variables dynamic variables will work as expected.

Keep in mind that, due to Jira Cloud limitations, this view doesn’t support attachments or automated actions. You can use some of the Dynamic Variablesdynamic variables:

• $currentUserName$

• $currentUserAccountId$

• $date$

• $currentUserFirstName$

• $time$

• $timezoneName$

• $timeUTCOffset$

Please note there are limitations due to Jira Cloud restrictions:

• Automated Actions added to the template cannot be run while inserting templates this way.

• Only the following Dynamic Variables dynamic variables are supported in this view: $currentUserName$, $currentUserAccountId$, $currentUserFirstName$, $time$,$timezoneName$, $timeUTCOffset$, $date$ 

• Only plain text can be added to the comments, and attachments cannot be added to multiple requests this way.

• You must use the Canned Responses extension for Chrome, Edge andFirefox browsers.