👋 Welcome to Canned Responses Pro Templates for Jira!
A simple yet powerful app trusted by hundreds of help desks worldwide. Say goodbye to repetitive tasks and hello to more time spent helping your customers. Make your service delivery support team more efficient with customizable signatures, dynamic templates, and automated actions.
With Canned Responses
is the solution you need to, you can:
Boost Improve productivity and resolution time
Save time by creating dynamic templates for common responsesinteractions, such as comments, signatures, bug reports, and feature requests. No more manually writing or copying and pasting — simply select the appropriate template and you're good to go!.
Streamline workflows with automated actions
Automate your internal workflows with templates that trigger a sequence of actions. For example, thanking a customer can “Thank you” template can be created to close the issue and mark it as "done" in one seamless process.
Gain valuable insights for continuous improvement
Easily track and optimize your team's communication with customers by using the Insights Paneltab. Managers and team members can see exactly how templates are being used, how frequently they are utilized, and clean up unused templates.
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Here is a quick review of Canned Responses' main components:
Reusable Templates
Canned Responses allows you to create new templates using dynamic variables, which are special keywords that will be dynamically replaced with proper data when the template is used.
Templates are available in comments, Jira issue description fields, and other multi-line custom text fields.
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To make navigation easier, you can organize these templates into folders. Advanced visibility permissions allow managers to make templates available only to people who need them.
Automated Actions
Each template can include an individually triggered sequence of actions, allowing you to automate repetitive tasks and streamline your workflow.
With this feature, you can transition an issue to a given state and set values within issue fields, and mix and match sequences by adding multiple actions to each template to suit your specific processes.
You can also leverage the power of Jira Automation by triggering particular rules as an automated action through a web request that triggers the automation. This means that, effectively, you can do anything that Jira Automation can as part of your templates.
Signatures
Canned Responses allows you to create and manage response signatures. You can use dynamic data for each user and project. These flexible signature templates can be customized on three levels: Global, Project, and Personal.
You can even restrict signatures to ‘Reply to customer’ in Jira Service Management.
Insights
The Insights Panel, with its advanced filtering functionality, enables managers to see how their teams are using Canned Responses, providing them with detailed statistics and reports about template usage.
They can drill further down into template statistics to discover how agents communicate. They can then use these insights to promote the most frequently used Personal templates to Project and Global levels, compare template usages, and declutter the templates list.