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Canned Responses allows users to create and use templates to quickly respond to issues. These templates can be created, used, and managed in the Canned Responses section, which can be found on any issue view, in the description field, and in JSM queues (if you have the browser extension installed).

1. Dropdown

2. Quick toolbar

   1. How to Favorite a Template

3. Editor box

4. Smart suggestions

5. Save

6. Schedule comments

7. ➕ Create

8. Manage

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2. Quick toolbar – This toolbar allows for one-click inserting. When you favorite a template by clicking the star button next to it, it appears here. Once you click on a template, the text editor will expand with the template already inserted and ready for optional corrections.

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You can favorite a template:

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8. Manage – On this screen, you can manage all your canned responses. This page acts as an overview of all Canned Responses feature. Here you can see all the templates in the instance, filter them, add new templates, and go to User Settings, Project settings, and Global settings with just one click.

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How the Canned Responses section appears to you will depend on whether you use the companion browser extension or not. The images and gifs in this documentation may look different because of this reason. The browser extension lets users access and use their predefined templates directly in native Jira fields and on additional Jira screens. Without the extension, the section is located in a separate editor box, above the Activity section.

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Why is there a separate Canned Responses section? This is a limitation of Jira Cloud itself. It allows apps to occupy only certain locations within the interface. Canned Responses is fully functional without the extension; however, to have Canned Responses available directly in the native Jira comment box, we highly recommend you use the companion browser extension.