Versions Compared

Version Old Version 8 New Version 9
Changes made by

Derya Özdemir

Derya Özdemir

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Canned Responses allows users to create and use templates to quickly respond to issues. These templates can be created, used, and managed in the Canned Responses section, which can be found on any issue view , and in the description field, and in JSM queues (, if you have the browser extension installed), in the Transition screen and JSM Queues view.

  1. Dropdown

  2. Quick toolbar

    1. How to Favorite a Template

  3. Editor box

  4. Smart suggestions

  5. Save

  6. Schedule comments

  7. ➕ Create

  8. Manage

...

Expand
titleClick to see the difference...

Without browser extension

With browser extension

Image RemovedImage AddedImage RemovedImage Added
Panel
panelIconIdatlassian-question_mark
panelIcon:question_mark:
panelIconText:question_mark:
bgColor#DEEBFF

Why is there a separate Canned Responses section?

This is a limitation of Jira Cloud itself. It allows apps to occupy only certain locations within the interface.

Canned Responses is fully functional without the extension; however, to have Canned Responses available directly in the native Jira comment box, we highly recommend you use the companion browser extension.

...

Panel
panelIconId1f96b
panelIcon:canned_food:
panelIconText🥫
bgColor#E3FCEF

Bulk Replies in JSM Queues